Grow your IT Wisdom for solid Business Decisions

Improve your IT Services Quality

Overcome Obstacles in IT Services Optimization

How can the quality and resilience of IT Services be continuously improved?

Improve your IT Service Quality

Overcome Obstacles in IT Services Optimization

IT Services Optimization

Athletes cannot increase their performance indefinitely, but they can optimize their capacities. This applies in a similar way to enterprise IT and the IT Services implemented within it.

Requirements for security and availability of IT Services are demanding. After all, these services are the basis for business success. Continuous monitoring is therefore extremely important. However, adjustments to IT Services and the underlying infrastructure – driven by new business needs, internal quality guidelines and external compliance regulations – are potential risks.

To ensure the quality and resilience of running IT Services are not compromised, each change requires precise knowledge of the relations in enterprise IT as well as good planning and execution of the transformation.

The benefits of our collaboration to improve your IT Services

Based on your current IT topology and the existing relationships between your applications, we analyze the IT Services for technology dependencies and utilization.
From these analyses, we develop proposals and implementation plans regarding the continued operation, migration or phasing out of IT Services.
Our goals are to increase efficiency, reduce complexity, and quickly implement new requirements.
This includes an assessment of implementation efforts, integration into the existing IT infrastructure, and the necessary IT capacity expansions – whether internally or in clouds, hosting, SaaS…
For continuous measurement of changes, we define SLAs together with milestones for achieving the results of the measures.
IT Service changes typically consist of several steps and require 1-6 months. To this end, we establish automated procedures for the continuous monitoring of the IT environment and define key figures for monitoring with you.

Our Methodology – Your Success

How a holistic view of IT Services and excellent experience lead to success.

Control your IT Usage

Example

Which technologies and capacities are needed for the implementation of a virtual sales tool?

Our service

Based on the information collected by our Data Control Platform, we jointly develop a target structure, taking into account performance, efficiency and operating expenses. For this purpose we evaluate service offerings as well as technologies.
We are happy to accompany the project during its realization.

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Increase your IT Services Quality

Example

Due to a company takeover, IT systems have to be consolidated and new users have to be integrated.

Our Service

With the IT services information we collect, we can directly estimate how many users can be integrated or which enhancements are necessary.

On request, we support you in implementing the necessary adjustments and check the results.

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Understand your IT Costs

Example

As part of a cloud strategy a company needs assistance to decide which IT services can be optimized through cloud usage.

Our Service

With our methodology we continuously collect your IT services data regarding IT usage, compliance/legal requirements (for applications & data).
Based on your requirements and IT service options we develop migration concepts for the IT services.

Upon request, we assist with the migration. If required, we support the implementation.

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Optimize your IT Investments

Example

Sales representatives regularly report critical application issues.

Our Service

We analyze your IT services, identify dependencies on infrastructure and application layers. Based on this, we create optimization concepts with concrete instructions for action.

If required, we provide support during implementation.

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Live your IT Strategy

Example

A real estate asset management company wants to offer virtual tour of buildings.

Our Service

We evaluate with you the necessary IT capacities, technologies and costs (including operation) for a cost/benefit analysis.

We are happy to accompany the project during its realization.

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