Grow your IT Wisdom for solid Business Decisions

Wisdom-based IT Service Management

Make targeted IT Decisions for successful Growth.

IT Services as your Key to Success

Wisdom-based IT Service Management

Make targeted IT Decisions for successful Growth.

Our Services Concept

Companies must be able to rely on a powerful and flexible IT. The primary goal is to keep existing IT Services continuously available and to implement new business ideas quickly and efficiently.

The concept of KnowledgeRiver includes providing consulting support to companies based on facts.

We take a holistic view of IT and IT Service Management, working as a team with our clients to increase the business value through enterprise IT. Our main objective is to make the complexity of IT Services manageable.

Data on IT topology, configuration, usage and organization are systematically collected and made available in an information pool. This is used to automatically generate documentation and analysis reports, whereby customer and industry-specific compliance requirements – also in terms of IT security – are taken into account.
Based on this foundation, our expert team collaborates to create robust decision templates for IT strategy and investment planning. Transformation projects can be efficiently planned and implemented with minimal resource consumption.

As a result, IT-based business processes are optimized, IT operations are transparently managed, regulatory requirements are met and costs are reduced.

We are convinced that only the interaction between people and tools guarantees successful growth.

Control your IT Usage

Example

Which technologies and capacities are needed for the implementation of a virtual sales tool?

Our service

Based on the information collected by our Data Control Platform, we jointly develop a target structure, taking into account performance, efficiency and operating expenses. For this purpose we evaluate service offerings as well as technologies.
We are happy to accompany the project during its realization.

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Increase your IT Services Quality

Example

Due to a company takeover, IT systems have to be consolidated and new users have to be integrated.

Our Service

With the IT services information we collect, we can directly estimate how many users can be integrated or which enhancements are necessary.

On request, we support you in implementing the necessary adjustments and check the results.

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Understand your IT Costs

Example

As part of a cloud strategy a company needs assistance to decide which IT services can be optimized through cloud usage.

Our Service

With our methodology we continuously collect your IT services data regarding IT usage, compliance/legal requirements (for applications & data).
Based on your requirements and IT service options we develop migration concepts for the IT services.

Upon request, we assist with the migration. If required, we support the implementation.

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Optimize your IT Investments

Example

Sales representatives regularly report critical application issues.

Our Service

We analyze your IT services, identify dependencies on infrastructure and application layers. Based on this, we create optimization concepts with concrete instructions for action.

If required, we provide support during implementation.

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Live your IT Strategy

Example

A real estate asset management company wants to offer virtual tour of buildings.

Our Service

We evaluate with you the necessary IT capacities, technologies and costs (including operation) for a cost/benefit analysis.

We are happy to accompany the project during its realization.

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