Grow your IT Wisdom for solid Business Decisions

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Our Innovative IT Documentation Concept

Discover our Innovative IT Documentation Concept!

At our latest event as part of the IT Klub Mainz & Rheinhessen e.V. on-site event series, we presented our innovative IT documentation concept.

With this concept, documentation structures are initially developed by KnowledgeRiver experts together with the client in our knowledge platform DC360Ocean. Documentation can then be created automatically – and therefore quickly, efficiently and repeatably at any time.

Interested in learning more? Feel free to contact us to discover further details about this unique concept and elevate your IT documentation to the next level.

KnowledgeRiver | Grow Your IT Wisdom for solid Business Decisions

www.knowledgeriver.com

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Control your IT Usage

  • Transparency regarding business unit usage
  • Holistic view of enterprise IT
  • Compliance/legislation
  • Capacity information with trends

Example

Which technologies and capacities are needed for the implementation of a virtual sales tool?

Our service

Based on the information collected by our Data Control Platform, we jointly develop a target structure, taking into account performance, efficiency and operating expenses. For this purpose we evaluate service offerings as well as technologies.
We are happy to accompany the project during its realization.

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Increase your IT Services Quality

  • Monitoring of KPIs (Key Performance Indicators)
  • valuation of log / performance data
  • Automated optimization proposals
  • Integration of user feedback

Example

Due to a company takeover, IT systems have to be consolidated and new users have to be integrated.

Our Service

With the IT services information we collect, we can directly estimate how many users can be integrated or which enhancements are necessary.

On request, we support you in implementing the necessary adjustments and check the results.

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Understand your IT Costs

  • Standardize service cost reports
  • Allocation of IT services to business units
  • Allocation of shared services
  • Integration of end user efforts

Example

As part of a cloud strategy a company needs assistance to decide which IT services can be optimized through cloud usage.

Our Service

With our methodology we continuously collect your IT services data regarding IT usage, compliance/legal requirements (for applications & data).
Based on your requirements and IT service options we develop migration concepts for the IT services.

Upon request, we assist with the migration. If required, we support the implementation.

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Optimize your IT Investments

  • Are existing capacities and services sufficient?
  • Identify bottlenecks of critical IT components
  • Assess application requirements and define delta
  • Optimize user experience

Example

Sales representatives regularly report critical application issues.

Our Service

We analyze your IT services, identify dependencies on infrastructure and application layers. Based on this, we create optimization concepts with concrete instructions for action.

If required, we provide support during implementation.

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Live your IT Strategy

  • Best IT services for the business requirement
  • Place data correctly
  • Adhere to compliance/legislation
  • Ensure user satisfaction

Example

A real estate asset management company wants to offer virtual tour of buildings.

Our Service

We evaluate with you the necessary IT capacities, technologies and costs (including operation) for a cost/benefit analysis.

We are happy to accompany the project during its realization.

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