Enterprise IT Resilience Optimization

Root Cause Analytics / Incident Detection


Quick root cause detection for IT Services incidents
by correlating end-to-end log, monitoring and interoperability information automatically.

Service Number: SV126

Your Benefits

  • Quick detection of incident root cause.
  • Fast 'back to live' process.
  • Time and therefor cost savings.

Prerequisites

  • Automated data collection with DC360Octopus in place >  learn more.
  • Management system DC360Manatee in place >  learn more.

Characteristics

  • Diagnostic includes single resource / cross-resource configurations and IT designs checks.
  • Fully automated target-actual comparison provided by Analytics Engine DC360Dolphin (on-premises SaaS or as cloud service).
    Actual: collected HW / SW configuration data, log data, monitoring / performance and interoperability data.
    Target: documentations – such as handbooks, configuration and best practices guidelines, white papers, release notes, interoperability specifications and others –, and expert experience.
  • Cross-vendor & vendor-independent (second opinion).
  • Service on-demand (pay what is used).
  • Include entire environment or just parts of it, e.g. by system / resource, by resource class or by IT Service.

Deliverables

  • Detailed and prioritized report with strong focus on the issue causing the incident.
  • Report contains further recommendations, change instructions (executable action items with pre- & post-conditions) and documentation references.
  • Includes accurate documentation and inventory IT environment snapshot.
  • Personal report discussion which includes therefore a basic skill transfer.
  • If desired, generation of change implementation plan.

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