Quick root cause detection for IT Services incidents
by correlating end-to-end log, monitoring and interoperability information automatically.
Service Number: SV126
Your Benefits
- Quick detection of incident root cause.
- Fast 'back to live' process.
- Time and therefor cost savings.
Prerequisites
- Automated data collection with DC360Octopus in place > learn more.
- Management system DC360Manatee in place > learn more.
Characteristics
- Diagnostic includes single resource / cross-resource configurations and IT designs checks.
- Fully automated target-actual comparison provided by Analytics Engine DC360Dolphin (on-premises SaaS or as cloud service).
Actual: collected HW / SW configuration data, log data, monitoring / performance and interoperability data.
Target: documentations – such as handbooks, configuration and best practices guidelines, white papers, release notes, interoperability specifications and others –, and expert experience. - Cross-vendor & vendor-independent (second opinion).
- Service on-demand (pay what is used).
- Include entire environment or just parts of it, e.g. by system / resource, by resource class or by IT Service.
Deliverables
- Detailed and prioritized report with strong focus on the issue causing the incident.
- Report contains further recommendations, change instructions (executable action items with pre- & post-conditions) and documentation references.
- Includes accurate documentation and inventory IT environment snapshot.
- Personal report discussion which includes therefore a basic skill transfer.
- If desired, generation of change implementation plan.
